FAQ

What is the MOQ for OEM manufacturing parts? How to calculate the sample cost?

MOQ is according to clients needs.  Sample cost is expensive than bulk order in generally. It’s not just offer service of cut off pieces of material. The supplier also cost much time to Timing and programming machine.

Why the price is high or low by different suppliers with my drawing files?

The machining machines of different factories almost the same. but the work model are different. The craftsmanship and conscientiousness are different. so can’t think about price or manufacturing size separately for Cost performance. It’s one-shot deal if any products without quality and service. We do our best to make clients be our repeat clients by qualified quality and quick response.

Are you trading company or factory?

We are trade and industry integrated enterprise with Capability of manufacturing parts and assembly.

How to start business process?

  • Send your drawing files or samples to us. ( such as JPEG,PDF,DWG,DXF,IGS,STEP.CAD etc.)
  • Tell us follows information: Quantity, Material, Tolerance, Surface treatment and special requirements. We can check and modify drawings for customers if in need.
  • Response time:1-12 hours in business time. within 24 hours.  In most cases, we respond within 24 hours of an RFQ once all relevant information has been submitted. However, there may be situations when we must source material from an external supply and therefore the quotation may be delayed accordingly.
  • Lead time and details will show on quotation.

How do I know my design will be Protected?

At DST CNC we take our customer’s confidentiality very seriously.  Confidential agreement be signed to protect all design of customer’s.

What if I am not happy with the end product?

We will replace any parts that you are not 100% satisfied with If it is practical to do so. However, we will provide you with a credit of a negotiated sum if it is not practical to do so. We will make 100% checking before shipping.

How can I make payments to DST CNC?

Currently accept payments via bank to bank wire transfer, credit card,  PayPal and L/C etc.

What are the terms for shipping of the order samples?

Our standard terms are Delivered Duty Unpaid (DDU) for samples only. This means that we assume all freight charges and liability to the named place in the country of importation. From there, the customer is responsible for the importing tax or duty of the goods at the importing country.

How much import duty will I need to pay for my order?

There is no single answer to this question. Import duties vary widely among countries and are dependent on the type of good being imported. Most countries conform to the international Harmonized System (HS) codes that categorize almost all commercial trade goods.

I have an idea, can you do drawings and make parts for me?

No, we are not have this design service at present, it will have in future.

We can assist by reviewing your design to ensure that it can be manufactured.

We will do a design for manufacturing review of your drawing and offer advice about areas that need to be modified to produce the best results.

This design for manufacturing service occurs once the order is placed with us.

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